Refund policy

Return Policy

At PolyTitan Coatings, we take pride in providing high-quality wholesale products to our valued customers. Due to the nature of our business and the significant discounts associated with wholesale pricing, all sales are final.

No Returns or Exchanges

We do not accept returns or exchanges on any products sold. By placing an order with us, you agree to this policy and acknowledge that you are purchasing items "as is."

Order Accuracy

We encourage all customers to review their orders carefully before submission. If you have questions about any of our products, including specifications, compatibility, or quantities, please contact our customer service team prior to placing your order.

Damaged or Defective Items

While returns are not accepted, we are committed to ensuring you receive your products in good condition. If your order arrives damaged or with defective items, you must report the issue to us within 2 business days of delivery. Please provide the following:

  • A detailed description of the issue

  • Photos of the damaged or defective item(s)

  • Your order number and contact information

We will evaluate the situation and, at our discretion, may offer a replacement or store credit.

Shipping Errors

In the event of a shipping error on our part (e.g., incorrect items sent), please notify us within 3 business days. We will work with you to resolve the issue promptly.

Custom and Special Orders

All custom or special orders are non-cancellable, non-returnable, and non-refundable. Please confirm all details before order confirmation.

Contact Us

If you have any concerns about your order, you can reach our customer service team at:

📧 Email: orders@polytitancoatings.com
📞 Phone: 952-206-7219
🕒 Hours: 8am-5pm CT